Widget Conversation Review

Learn what visitors ask, and where the widget falls short

Raised by customers on 10+ calls in the past year

Reads your website chat and voice conversations every week, and shows the top questions, the ones left unanswered, where visitors drop off and how many qualify.

Learn

Luna

Reviewed by Alta

What it does

Reads the week's widget conversations
Groups the questions visitors ask most
Flags unanswered questions and drop-off points
Reports volume and qualified rate week over week, with the content to add first

You give it

The widget to review

You get

Top and unanswered questions
Volume and quality, week over week

Why it works

Teams launch a widget and stop looking. A weekly read of what visitors ask closes the gaps in your answers, and every closed gap converts more visitors.

Run this play

Copy the SKILL.md below into your agent

Works in Alta, Claude, Cursor and Codex

Runs on

Luna

Category

Learn

CostAlta credits per run, shown before it runs

ApprovalEvery run stops at a draft for you

--- name: widget-conversation-review description: Review website chat and voice widget conversations weekly - top questions, unanswered questions, drop-off points and qualification rate. Use when someone asks what visitors are asking, about chat transcripts, widget quality or conversation volume. agent: Luna category: Learn ends_in: weekly report --- # Widget Conversation Review Every widget conversation is a visitor telling you what your site does not explain. ## How it runs 1. **Read the week's conversations** from the website widget 2. **Group the questions** visitors ask most 3. **Flag the ones left unanswered** or answered badly 4. **Find where visitors drop off** in the conversation 5. **Count volume and qualified conversations**, week over week 6. **Write the report** with the content to add first ## Rules - Quote visitors anonymized - Compare to last week, not to a single good day - Nothing is changed - the play only reports ## What you get - Top questions and the ones left unanswered - Volume, qualified rate and drop-off points, week over week - The content to add to your knowledge base first

- Every unanswered question comes with a real, anonymized example - Volume and quality are compared week over week - It ends with the one or two pieces of content to add first

The play fileSKILL.md

This is the whole play. Read it, copy it, or change it for your team - it runs the same in Alta, Claude, Cursor and Codex.

Install this play

Claude app or claude.aiUpload the zip as a skill

Download the zip, then upload it as a skill in your Claude settings. Code execution needs to be on.

Claude CodeDrop the folder in

Unzip it into your skills folder. Claude Code finds it on its own.

~/.claude/skills/

Cursor and other agentsAdd the SKILL.md

Put the folder where your agent reads skills, for example:

.cursor/skills/

Run it where you work

Same play, same result. Pick the place you already are.

In Alta

One click

Open Skills in Alta, pick the play and press Run. Or ask Ask Alta to run it for the companies you care about.

In Claude

Ask in plain words

Connect Alta to Claude and describe the target. Claude loads the play, the agent does the work, and the draft opens in Alta for you to approve.

In Cursor or Codex

Drop in the file

Add the SKILL.md to your agent's skills folder with the Alta plugin connected. Edit it like code, and keep your team's version in the repo.